{"id":1774,"date":"2025-04-16T09:45:14","date_gmt":"2025-04-16T09:45:14","guid":{"rendered":"https:\/\/vienapaskola.lt\/index.php\/2025\/04\/16\/lietuvos-bankas-skundu-del-mokejimo-paslaugu-sumazejo-tris-kartus\/"},"modified":"2025-04-16T09:45:14","modified_gmt":"2025-04-16T09:45:14","slug":"lietuvos-bankas-skundu-del-mokejimo-paslaugu-sumazejo-tris-kartus","status":"publish","type":"post","link":"https:\/\/vienapaskola.lt\/index.php\/2025\/04\/16\/lietuvos-bankas-skundu-del-mokejimo-paslaugu-sumazejo-tris-kartus\/","title":{"rendered":"Lietuvos bankas: skund\u0173 d\u0117l mok\u0117jimo paslaug\u0173 suma\u017e\u0117jo tris kartus"},"content":{"rendered":"<p> <br \/>\n<\/p>\n<div>\n<div class=\"item_summary\">\n<p>Lietuvos bankas per pra\u0117jusius metus gavo 812 skund\u0173 \u2013 dvigubai ma\u017eiau nei 2023 m. Pokyt\u012f l\u0117m\u0117 aktyv\u016bs Lietuvos banko veiksmai ir itin reik\u0161mingai suma\u017e\u0117j\u0119s skund\u0173 d\u0117l mok\u0117jimo paslaug\u0173 skai\u010dius.<\/p>\n<\/p><\/div>\n<p>\u201eVartotoj\u0173 skundai padeda i\u0161ai\u0161kinti finansini\u0173 paslaug\u0173 tr\u016bkumus. Siekiame atkreipti \u012f juos finans\u0173 rinkos dalyvi\u0173 d\u0117mes\u012f ir u\u017etikrinti, kad nesklandumai b\u016bt\u0173 \u0161alinami. Pra\u0117jusiais metais prad\u0117jome taikyti rizikos vertinimu pagr\u012fst\u0105 skund\u0173 nagrin\u0117jamo model\u012f. Jis leid\u017eia sutelkti d\u0117mes\u012f \u012f problemi\u0161kiausias sritis ir efektyviai ie\u0161koti sprendim\u0173. \u0160i praktika pasiteisino, pernai fiksavome reik\u0161ming\u0105 skund\u0173 ma\u017e\u0117jim\u0105\u201c, \u2013 sako Lietuvos banko Finans\u0173 rinkos prie\u017ei\u016bros departamento direktorius Vaidas Cibas.<\/p>\n<p>Daugiausia skund\u0173 sulaukiama d\u0117l bank\u0173 (41 %), elektronini\u0173 pinig\u0173 \u012fstaig\u0173 (23 %) ir draudik\u0173 (apie 13 %) teikiam\u0173 paslaug\u0173.\u00a0<\/p>\n<p>Skundai d\u0117l mok\u0117jimo paslaug\u0173 sudar\u0117 62 proc., draudimo \u2013 14 proc., kreditavimo \u2013 12 proc. vis\u0173 skund\u0173. Kiti skundai gauti d\u0117l investicini\u0173 ir kit\u0173 paslaug\u0173.\u00a0<\/p>\n<p>Skund\u0173 d\u0117l mok\u0117jimo paslaug\u0173 per 2024 m. suma\u017e\u0117jo beveik tris kartus \u2013 nuo 1 408 iki 502. Daugiausia (beveik pus\u0117s) vis\u0173 skund\u0173, susijusi\u0173 su mok\u0117jimo paslaugomis, sulaukiama d\u0117l mok\u0117jimo s\u0105skait\u0173, neretai skund\u017eiamasi d\u0117l j\u0173 apribojimo ar u\u017edarymo. Daugiau kaip tre\u010ddalis skund\u0173 susij\u0119 su finansinio suk\u010diavimo atvejais, kiti \u2013 su mok\u0117jimo kortel\u0117mis, negryn\u0173j\u0173 pinig\u0173 operacijomis.\u00a0<\/p>\n<p>Prie to reik\u0161mingai prisid\u0117jo aktyv\u016bs Lietuvos banko prie\u017ei\u016bros veiksmai, kompleksin\u0117s priemon\u0117s ir d\u0117mesys rizikos ma\u017einimo (angl. de-risking) problematikai. Pavyzd\u017eiui, vien per 2024 m. antr\u0105j\u012f pusmet\u012f Lietuvos bankas nustat\u0117 atvej\u0173, kai finans\u0173 rinkos dalyviai netinkamai atsakydavo klientams d\u0117l s\u0105skait\u0173 u\u017edarymo ir nauj\u0173 \u012fkaini\u0173 taikymo, nepateikdavo i\u0161samios informacija apie sustabdytus mok\u0117jimus, j\u0173 tyrimo eig\u0105 ir trukm\u0119. Reaguodamas \u012f skundus, Lietuvos bankas reikalavo i\u0161 finans\u0173 rinkos dalyvi\u0173 i\u0161sami\u0173 atsakym\u0173 su \u012frodymais, fiksavo pa\u017eeidimus ir \u012ftrauk\u0117 juos \u012f steb\u0117sen\u0105. Surinkti duomenys bus naudojami tolesnei rinkos prie\u017ei\u016brai ir praktikos formavimui.<\/p>\n<p>Skund\u0173 d\u0117l draudik\u0173 veiksm\u0173, palyginti su 2023 m., \u0161iek tiek padaug\u0117jo \u2013 nuo 98 iki 117. Draudimo srityje daugiausia skund\u0173 sulaukiama d\u0117l privalomojo transporto priemoni\u0173 civilin\u0117s atsakomyb\u0117s (29 %), turto (21 %) ir gyvyb\u0117s (22 %) draudimo. Pirmais dviem atvejais daugiausia skund\u0173 pasitaik\u0117 d\u0117l draudik\u0173 atsisakymo mok\u0117ti draudimo i\u0161mok\u0105, d\u0117l vilkinimo priimti sprendim\u0105. Skundai d\u0117l gyvyb\u0117s draudimo buvo susij\u0119 su draudiko taikomais sutarties mokes\u010diais, j\u0173 dyd\u017eiu, pasigesta informacijos ai\u0161kumo.<\/p>\n<p>Lietuvos bankas nustat\u0117, kad pasitvirtino dalis skund\u0173, susijusi\u0173 su draudimo paslaug\u0173 reklama, informacijos atskleidimu prie\u0161 sudarant sutartis ir \u017eal\u0173 administravimu. Nors teis\u0117s akt\u0173 pa\u017eeidim\u0173 nenustatyta, ta\u010diau fiksuota draudik\u0173 veiklos tr\u016bkum\u0173.<\/p>\n<p>Skund\u0173 d\u0117l kreditavimo \u0161iek tiek suma\u017e\u0117jo (nuo 103 iki 96). Dalis j\u0173 (35 %) susij\u0119 su vartojimo kreditais. 2024 m. buvo gauta gerokai daugiau skund\u0173 d\u0117l suk\u010diavimo, kai vartojimo kreditas paimamas kito asmens vardu. Da\u017eniausiai suk\u010diai pasinaudodavo kredito gav\u0117jo patiklumu, neatsargumu ar noru u\u017edirbti, ir d\u0117l \u0161i\u0173 prie\u017eas\u010di\u0173 asmenys patys sudarydavo vartojimo kredito sutart\u012f.<\/p>\n<p>Lietuvos bankas visus gautus skundus vertina kaip svarbius signalus, \u012f juos atsi\u017evelgia planuodamas ir vykdydamas finans\u0173 rinkos prie\u017ei\u016br\u0105. Nagrin\u0117damas skundus, Lietuvos bankas vertina, ar finans\u0173 rinkos dalyvis nepa\u017eeid\u017eia teis\u0117s akt\u0173 reikalavim\u0173, ta\u010diau nesprend\u017eia patirt\u0173 nuostoli\u0173 atlyginimo ir pana\u0161i\u0173 klausim\u0173. Tam skirta gin\u010d\u0173 nagrin\u0117jimo proced\u016bra.<\/p>\n<p>Skund\u0173 d\u0117l finansini\u0173 paslaug\u0173 ap\u017evalga<\/p>\n<\/p><\/div>\n<p><script>\n    !function(f,b,e,v,n,t,s){if(f.fbq)return;n=f.fbq=function(){n.callMethod?\n            n.callMethod.apply(n,arguments):n.queue.push(arguments)};if(!f._fbq)f._fbq=n;\n            n.push=n;n.loaded=!0;n.version='2.0';n.queue=[];t=b.createElement(e);t.async=!0;\n            t.src=v;s=b.getElementsByTagName(e)[0];s.parentNode.insertBefore(t,s)}(window,\n        document,'script','https:\/\/connect.facebook.net\/en_US\/fbevents.js');\n    fbq('init', '449445692451263'); \/\/ Insert your pixel ID here.\n    fbq('track', 'PageView');\n<\/script><br \/>\n<br \/><br \/>\n<br \/><a href=\"https:\/\/www.lb.lt\/lt\/naujienos\/lietuvos-bankas-skundu-del-mokejimo-paslaugu-sumazejo-tris-kartus\">Source link <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Lietuvos bankas per pra\u0117jusius metus gavo 812 skund\u0173 \u2013 dvigubai ma\u017eiau nei 2023 m. Pokyt\u012f l\u0117m\u0117 aktyv\u016bs Lietuvos banko veiksmai ir itin reik\u0161mingai suma\u017e\u0117j\u0119s skund\u0173 d\u0117l mok\u0117jimo paslaug\u0173 skai\u010dius. \u201eVartotoj\u0173 skundai padeda i\u0161ai\u0161kinti finansini\u0173 paslaug\u0173 tr\u016bkumus. Siekiame atkreipti \u012f juos finans\u0173 rinkos dalyvi\u0173 d\u0117mes\u012f ir u\u017etikrinti, kad nesklandumai b\u016bt\u0173 \u0161alinami. Pra\u0117jusiais metais prad\u0117jome taikyti rizikos [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":1775,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"footnotes":""},"categories":[3],"tags":[59,367,3950,388,679,720,826,3750,3949],"class_list":["post-1774","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-finansai","tag-bankas","tag-del","tag-kartus","tag-lietuvos","tag-mokejimo","tag-paslaugu","tag-skundu","tag-sumazejo","tag-tris"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.3 - aioseo.com -->\n\t<meta name=\"description\" content=\"Lietuvos bankas per pra\u0117jusius metus gavo 812 skund\u0173 \u2013 dvigubai ma\u017eiau nei 2023 m. 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